Refund policy

Return Policy

We only accept returns for a faulty product. This is a rare situation as we have a very strong quality check process before the Gaming Computer is shipped.

We will agree to process a return only if the Gaming Computer purchased meets all of the following:

  • The Gaming Computer is faulty
  • The Gaming Computer has not been tampered with in any way
  • The Gaming Computer does not have any type of physical damage
  • The Gaming Computer is 100% complete (no missing parts)
  • You contacted our support team and opened a ticket to give us the opportunity to correct any issues
  • The Reported issue is reported within 30 days of receiving the Gaming Computer
  • The Gaming Computer is shipped back to or dropped off at Empower Gaming Computers and is inspected and confirmed by our technicians that the Gaming Computer purchased is faulty.
  • The purchaser pays for any return shipping.

 

Refund Process:

 

Support and Warranty Policy

We do not have an official SLA with any of our products. Once an issue has been reported by calling, speaking to a support representative, leaving a voice mail, or sending an email to support@empowergmaingpcs.com, or filling out a support request on our website—we will be in contact with you within 1 business day. We will make every attempt to contact you as soon as possible.

Please make sure to provide as much information as possible on the initial support request as this will help us narrow the issue down and get to a solution as quickly as possible.

We will only support the following:

  • The physical hardware originally shipped with your gaming computer that Empower Gaming Computers has documented.
  • The Windows 10 installation or reinstallation process
    • We will not support any issues caused by changes made to the Windows operating system that was made by the purchaser.
    • We do not remove, fix, or assist with any type of malicious software that has been introduced to your computer.
    • Empower Gaming Computers will not support any software or games added to your computer.
  • Empower Gaming Computers will only support driver software from the hardware originally shipped.
    • Empower Gaming Computers will not support any hardware added to your computer not installed/listed on the original invoice unless done so by Empower Gaming Computers.

 

Warranty Replacement Policy:

In the event that something is broken and needs to be replaced, Empower Gaming Computers will resolve any replacements within 30 business days. We will work to correct the issue as quickly as possible.

  • The purchaser may be required to ship the Gaming Computer back to Empower Gaming Computers. Empower Gaming Computers will supply the shipping label and can also supply the shipping material if needed. This will be determined between communication with Empower Gaming Computers Support and the purchaser. This is dependent on the issue and is determined by Empower Gaming Computers.
  • Empower Gaming Computers may need to ship replacement parts to the purchaser.
  • Empower Gaming Computers support may direct the purchaser through steps to resolve the issue if it’s within reason which is determined by the Empower Gaming Computers Support Team.
  • Empower Gaming Computers may elect to use a third-party support company contracted to come onsite to repair or replace parts at the purchaser’s address. Or direct the purchaser to bring the computer to a local service vendor of Empower Gaming Computers choice for service/repairs.
  • Empower Gaming Computers may elect to send their own technician onsite for repairs if the purchaser is local.