Frequently Asked Policy Questions

Shipping & Returns

Backorder Items

Although we make every attempt to have items available in stock, occasionally we may list inventory as backordered, indicating that the item is temporarily out of stock. If a negative number is showing on the site for inventory, it reflects a backorder status and you may continue to order this item but understand that it will be backordered. These items are not available to ship immediately because we are in the process of securing additional inventory from our suppliers. For all backorder items, please allow for an additional 1-2 weeks. Inventory levels only decrease after the user has completed placing an order.

Privacy Policy

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Returns Questions

Please note that all Gift Card sales and Coupon sales are final. Please note that returns and exchanges are not permitted for custom decorated (DTO) merchandise. Write on the original packing list what you are returning and whether you would like to be credited or have an exchange, please also include your Return Number provided by the Empower Gaming Support Team. If you do not have the packing list, please write the above information on a blank piece of paper and include your name, the person's name that placed the order and your address, Order Number or Invoice and Return Number. Return the package to:

ATTN: Empower Gaming Computers RMA
Empower Gaming Computers
1466 Indian Lake Rd
Lake Orion, MI 48362

Ordering

Payment Methods

The Empower Gaming Computer Store accepts the following payment methods.

  • Visa

  • MasterCard

  • American Express

  • Discover

  • PayPal

  • PayPal Buy Now, Pay Later

  • PayPal Credit

  • Empower Gaming Computers Gift Coupon Code/Certificate

  • Cash (Local only, Must be paid in Full to start the order process)

We are unable to accept checks or bank transfers.

International Orders

Shipping Information

Our goal is 100% accuracy on quantity and timelines for all shipments. Empower Gaming Computers processes orders Monday-Friday. All orders for in-stock merchandise are shipped within 48 hours or the defined time frame on the product page. Overnight and Expedited orders are shipped same day provided they are transmitted before 3:00 p.m. EST.

All orders should arrive with a packing slip. Please confirm that all the information on the packing slip is consistent with the materials in the box. Also make note of any damage to the box should you find a discrepancy. If you have questions, contact our support team +1-248-617-1051 or email support@empowergamingpcs.com