Shipping & Returns
Orders ship Monday-Friday. In-stock products typically ship within 48 business hours after you submit your order. Delivery time will depend upon product availability and selected shipping method. Please note we only deliver to the 48 connected United States.
The store is occasionally out-of-stock on popular items. It may take between 1-2 weeks (unless otherwise specified on the product page or purchase confirmation) for a product on backorder to be shipped to you. You will receive an e-mail notification upon shipment.
Shipping and handling charges are flat rate classes based upon your order. Your shipping charges will be indicated when your order is placed. In your shopping cart calculate the charges by selecting the destination and level of service. Empower Gaming Computers is not responsible for Customs and duty fees, these are the responsibility of the recipient.
No - We do not currently ship to P.O. Boxes. All products can be shipped to APO and FPO addresses and will typically be sent via USPS. When shipping to an APO/FPO, please remember to indicate the following: US for recipients within the United States; AE for recipients in Canada, Europe, Africa or Middle East; and, AP for recipients in Asia or the Pacific. For all addresses select United States from the country pull down menu.
In states (MI, United States) where our commerce service provider and fulfillment partners have operations, we are required to charge sales tax on product purchases as well as shipping and handling.
Products may be returned within 90 days of the original purchase date.
If you do not receive your order, please notify us within 30 days of your order date.
Returns will only be accepted for damaged or incorrect items received if reported to the Empower Gaming Computers Support Team within 30 days of receipt. Returns cannot be made in exchange for another type of item. To report a damaged or incorrectly shipped item, please retain your original packaging and contact the Empower Gaming Computers at +1-248-617-1050, or email us support@empowergamingpcs.com or by sending from our contact page from the website https://www.empowergamingpcs.com/contact/ . This must be done within 30 days of receipt.
Backorder Items
Although we make every attempt to have items available in stock, occasionally we may list inventory as backordered, indicating that the item is temporarily out of stock. If a negative number is showing on the site for inventory, it reflects a backorder status and you may continue to order this item but understand that it will be backordered. These items are not available to ship immediately because we are in the process of securing additional inventory from our suppliers. For all backorder items, please allow for an additional 1-2 weeks. Inventory levels only decrease after the user has completed placing an order.
Privacy Policy
Please click here to view our Online Privacy Policy.
Returns Questions
Please note that all Gift Card sales and Coupon sales are final. Please note that returns and exchanges are not permitted for custom decorated (DTO) merchandise. Write on the original packing list what you are returning and whether you would like to be credited or have an exchange, please also include your Return Number provided by the Empower Gaming Support Team. If you do not have the packing list, please write the above information on a blank piece of paper and include your name, the person's name that placed the order and your address, Order Number or Invoice and Return Number. Return the package to:
ATTN: Empower Gaming Computers RMA
Empower Gaming Computers
1466 Indian Lake Rd
Lake Orion, MI 48362
Ordering
We ask and encourage you to place your order online, however, customer service is available Monday - Friday from 11:00AM to 6:00PM EST at support@empowergamingpcs.com. We are also available Monday - Friday from 11:00AM to 6:00PM EST at +1-248-617-1050 (in the U.S.)
If you have placed an order, you will receive an email containing your UPS Tracking number and a link to UPS where you can track your order shipping progress.
You may contact customer service support@empowergamingpcs.com or call +1-248-617-1050 (in the U.S.) to determine if your order can be changed prior to order processing and shipment.
Order processing begins after you click on the submit button therefore it may not be possible to cancel your order. Please contact customer service at support@empowergamingpcs.com or call +1-248-617-1050 (in the U.S.) for assistance.
Currently Gift Cards are not available at this time.
On the SHOPPING CART or Check-Out page, you will be prompted to enter your Promotion/Coupon Code or any valid Offer Code. Once you enter the code and click "Update," the discount amount associated will be subtracted from your order total. You may then proceed to checkout. If by chance your gift certificate balance does not cover the full cost of your purchase, you may use the alternative payment methods available during checkout. If you do not use the full amount of your gift certificate, the balance will be recorded by the system and the funds will be available for future purchases.
Payment Methods
The Empower Gaming Computer Store accepts the following payment methods.
Visa
MasterCard
American Express
Discover
Empower Gaming Computers Gift Coupon Code/Certificate
Cash (Local only, Must be paid in Full to start the order process)
We are unable to accept checks or bank transfers.
International Orders
It is the express wish of the parties that this Agreement and all related documents, including notices and other communications, be drawn up in the English language only.
No, We only Ship to the 48 connected United States. Due to customs restrictions, we are unable to ship merchandise to some geographic locations.
The Consignee (Recipient) of the package(s) is responsible for any duties and import taxes due upon delivery. Duties and taxes are not calculated or charged when you place your order online and will be payable to Customs when you receive your order.
Shipping Information
Our goal is 100% accuracy on quantity and timelines for all shipments. Empower Gaming Computers processes orders Monday-Friday. All orders for in-stock merchandise are shipped within 48 hours or the defined time frame on the product page. Overnight and Expedited orders are shipped same day provided they are transmitted before 3:00 p.m. EST.
All orders should arrive with a packing slip. Please confirm that all the information on the packing slip is consistent with the materials in the box. Also make note of any damage to the box should you find a discrepancy. If you have questions, contact our support team +1-248-617-1051 or email support@empowergamingpcs.com